Personal Lines Client Service Manager II

About This Jobs

Introduction

At Gallagher, we assist clients in facing risk with assurance, because we understand that when businesses are safeguarded, they have the freedom to expand, lead, and innovate. You will be supported by our digital ecosystem: a client-focused suite of consulting tools that simplifies connecting with clients on their preferred terms. Advanced data and analytics offering a thorough view of the risk landscape are at your disposal. Here, you are not just enhancing clients' risk profiles; you are fostering trust. You will discover a culture rooted in collaboration, steered by ethics, and driven by a shared dedication to doing what is right. We value curiosity, celebrate fresh concepts, and enable you to take charge of your career while creating a meaningful difference for the businesses we support. If you are prepared to contribute your distinct viewpoint to a place where your efforts truly matter, consider Gallagher.

Overview

We are looking for a Personal Lines Account Manager to join our expanding team. We need someone capable of providing outstanding customer service. Are you interested in assisting a diverse array of clients with issues ranging from relatively straightforward to moderately complex? We seek individuals who are enthusiastic about cultivating client relationships, will collaborate with our team to meet objectives, constantly pursue improvement, and will showcase the value Gallagher can offer. This role involves managing a portfolio of personal lines accounts based in Woodland Hills, California.

How you will make an impact

• Responding to client phone and email inquiries regarding insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, and similar matters.
• Maintaining complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems.
• Supporting Gallagher's growth initiatives by contributing to key business outcomes such as client satisfaction, client retention, and taking responsibility for the overall customer experience.
• Promoting a culture of performance and continuous improvement.
• Delivering consistent, high-quality client service according to AJG operational standards and practices.
• Supporting the business priorities of the Personal Lines team within Gallagher Global Brokerage.
• Successfully operating in a team environment to manage a group of accounts with relatively simple servicing needs. Building rapport quickly with clients to identify their needs in a clear, confident, and friendly manner.
• Leveraging systems, services, and resources to execute work effectively and efficiently.
• Comfortably engaging others in a consultative, business-oriented discussion.
• Having a basic understanding of professional and industry standards and practices.
• Ability to learn and adapt to new systems, processes, and skills quickly.
• Effectively managing and balancing multiple, sometimes competing, priorities.

About you

Required: Bachelor's degree with 3+ years of client service and/or claims management experience -OR- High School degree/GED with 8+ years of client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred: Previous experience managing client relationships. Insurance knowledge. Personal Lines experience preferred. Behaviors: Works effectively in a team environment. Consistently delivers high-quality work in a timely manner. Builds rapport quickly with external clients. Effectively balances a strong client focus with maximizing operational efficiency. Quickly determines critical issues, detail-oriented. Solves problems quickly and focuses solutions on the root cause.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low and high end of the range for this position. Actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. In addition to a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you will receive, which may improve depending on your job level:

• Medical, dental, and vision plans, starting from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – enhancing your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more

The benefits summary above applies to full-time positions. If you are not applying for a full-time position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements. Inclusion and diversity is a core part of our business, and it is embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to supporting the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.