Vintage Shop Operations Lead - Back End Boss (Midcity)
Description
The Space & Details
About This Jobs
Job Posting: Ops/Fulfillment Contractor – MuMu Mansion | Mid-City Los Angeles | In-Person Only
Position Details
Pay: $20 per hour | Approximately 16 to 18 hours per week | 1099 Contractor
About MuMu Mansion
MuMu Mansion is a size-inclusive, community-focused vintage boutique located in the heart of Mid-City Los Angeles. We specialize in plus-size vintage clothing, statement jewelry, and a shopping experience that truly feels welcoming. We operate a physical store open Friday through Sunday and host bi-weekly Instagram Live Sales. We are mission-driven, rooted in community, and maintain high standards in all we do.
The Role
We are looking for the behind-the-scenes engine that keeps MuMu Mansion running smoothly. This is not a styling position. This is the role that makes creativity possible. You will be responsible for shipping, inventory input, live sale preparation, direct message communications, and shop operations. If you find satisfaction in a cleared task list and a perfectly packed shipping box, this role is for you.
What You Will Be Doing
- Fulfillment (primary): Pull, pack, label, and ship orders. A 48-hour turnaround is the standard. You will maintain or exceed this.
- Live Sale Support: Every other Wednesday on-site, assist with content preparation including steaming, photographing, and organizing inventory, as well as order intake and post-sale processing via Paloma.
- Inventory Management: Tag incoming items, enter SKUs into Shopify, maintain the jewelry master inventory, and mine backstock bins.
- DM and Order Communications: Monitor and respond to customer Instagram direct messages regarding orders and shipping. Provide same-day responses on assigned days.
- Shop Stewardship: Open the shop on assigned days. Maintain the back room, our Logistics Hub, ensuring it remains clean, organized, and functional at all times.
- Digital Support (growth): Handle basic Shopify email, website updates, and social media content editing as trust is established.
Your Schedule
Schedule is subject to change, and we prefer someone with flexibility as we find our rhythm. Friday through Sunday availability is a must. These are the three days we are open to the public.
- Live Sale Weeks (every other week):
- Wednesday: 12pm to 8pm (live sale preparation and support, on-site)
- Friday or Saturday: 9:30am to 6pm (ship all orders, on-site)
- Non-Live Sale Weeks:
- Friday or Saturday: 9:30am to 6pm
- Sunday: 9:30am to 6pm
- Remote Hours: 3 to 5 hours per week for direct message follow-up, with flexible timing.
Total: Approximately 16 to 18 hours per week. Note: The shop opens at 10am. If you are opening, you arrive by 9:45am. The shop must be open and ready at 10:00, not 10:05.
Who You Are
- Detail-obsessed and systems-oriented. You find satisfaction in precision, not performance.
- At least one to two years of experience in e-commerce fulfillment, retail operations, or similar fields.
- Highly proficient in Shopify, including inventory management, order processing, and point of sale. Not just familiar.
- A self-starter. Tasks get done without a second reminder, ever.
- Punctual as a core value. On time means ready to work, not walking through the door.
- While on the floor, you represent MuMu Mansion. You dress accordingly and bring warm, genuine energy that reflects well on the brand. You do not need to be a fashionista, but you need to look like you belong here.
- Local to Mid-City or within a 15-minute commute. This is not a remote role.
- Aligned with our values: size-inclusive, community-rooted, justice-oriented.
Bonus Points For
- Experience with Paloma or similar live-sale platforms
- Instagram direct message management at a business level
- Basic video editing using CapCut or similar software. A dream hire can take raw footage and return a finished Reel.
- Shopify email or basic website experience
- Genuine love of vintage, jewelry, or community-centered small business
How to Apply
Email: shop@mumumansion.com
Subject line: Ops/Fulfillment Contractor – [Your Name]
Include:
- Your resume in PDF format preferred
- A short video of one to three minutes: Tell us about your Shopify and fulfillment experience and why behind-the-scenes work is your thing
- Any relevant links, such as Instagram, portfolio, or Shopify stores you have worked on
Applications without both a resume and a video will not be considered.
Check us out first: instagram.com/MuMuMansion (note: this link is not modified as it did not contain the word 'nearbylifes')
If it feels like your kind of place, it probably is.