Front Desk Receptionist & CSR (Covina)

About This Jobs

Customer Service Representative and Front Desk Receptionist

Summary: We are looking for a friendly, motivated, and service-oriented professional to become part of our family-owned auto body repair company. This essential position serves as the initial point of contact for customers, requiring strong communication and organizational abilities. We provide competitive wages, bonuses based on performance, health benefits, and a supportive workplace with clear paths for advancement.

Duties

Instruction will be offered for the following tasks:

• Act as the primary contact by responding to questions, routing phone calls, and sharing details about our services.
• Welcome clients in a professional manner, assist with estimate requests, and help with filing insurance claims.
• Physically inspect vehicles during drop-off and support customers during check-out and payment processing.
• Reach out to customers to arrange repair schedules and provide progress updates.
• Carry out general office duties such as filing, scanning, ordering supplies, and keeping the office and waiting area tidy.
• Communicate with insurance adjusters to verify coverage and track supplement approvals and payments.
• Use Microsoft Word, Excel, email, and shop management software for routine activities.
• Manage basic accounts payable tasks including matching invoices to statements and processing payments to vendors.
• Capture before and after photographs of vehicles.

Qualifications

• Professional appearance, a positive outlook, and a strong dedication to work.
• Strong verbal and written communication skills with a proactive approach to follow-ups.
• Exceptional organizational skills and close attention to detail.
• Ability to manage multiple tasks efficiently in a fast-moving environment.
• Prior experience in customer service is preferred.
• Experience in the collision repair or auto body field is an advantage.
• Ability to adapt and take responsibility with limited supervision.
• Proficient with computers, including Microsoft Word, Excel, and Outlook.
• Comfortable typing at a minimum of 40 words per minute.
• Bilingual skills in English and Spanish are a plus.

Reasons to Join Us

• Supportive, close-knit family-owned work atmosphere.
• Competitive pay along with performance-based bonuses.
• Health insurance benefits.
• Paid time off.
• Employee discount program.
• Training provided with clear opportunity for growth into roles such as estimating.

Application Process

If you are a committed individual who excels at providing outstanding customer service and wishes to grow with a company that values you like family, we want to hear from you. Submit your application today to join our team.