Customer Service Representative (Downey, CA)

About This Jobs

Customer Service Representative

Job Type: Full-Time, Office-Based

Location: [Location Not Specified]

Posted Date: [Date Not Specified]

Overview

This position plays a central role in handling customer leads from the first point of contact through to project completion and invoicing. The representative is responsible for ensuring precise documentation, adherence to client requirements, and effective communication among production, billing, and customers. This is a largely sedentary, office-based role with standard working hours of 8:00 a.m. to 5:00 p.m., Monday through Friday.

Primary Responsibilities

• Monitor job file statuses daily to verify the accuracy of all related documentation.
• Communicate with Production teams on a daily basis to confirm that all necessary paperwork is obtained at the job site when tasks are completed.
• Create and review estimates based on project scope and photographs provided by the Production team.
• Keep the Work in Progress board updated for all active leads and projects.
• Oversee and ensure compliance with all client specifications.
• Maintain clear communication with all internal and external stakeholders.
• Analyze timestamps and other data points to ensure reporting and key performance metrics are accurate.
• Finalize and review job file documentation in preparation for final upload and the audit process.
• Conduct internal audits on all projects to confirm that the estimate fully covers all work performed.
• Oversee all job closure tasks, including coordinating with the accounting department to ensure accurate billing.
• Provide support to other company departments as needed.
• Contact and update clients and insurance adjusters on the status and progress of each project.
• Work closely with the billing department to facilitate payment collection.
• Ensure all required documents are signed by clients.

Education and Experience Requirements

• A high school diploma or GED is required.
• Previous experience in an office or estimating position is a plus.
• Excellent customer service skills, strong organizational abilities, and outstanding verbal and written communication are necessary.
• Proficiency in using various digital tools and technologies to perform job duties effectively.
• Experience in the restoration, construction, or insurance industry is helpful.

Benefits

• 401K Plan
• Paid Sick Leave
• Medical, Vision, and Dental Insurance
• Profit Sharing
• Bonus Opportunities
• Paid Time Off

How to Apply

PLEASE EMAIL YOUR RESUME IN WORD OR PDF FORMAT to the provided application contact.

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