Bilingual Customer Experience Associate I

About This Jobs

Apply Now

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Call Center Representative

Conduent is hiring in Bakersfield, CA. Must be able to work onsite. First day of employment is June 15, 2026. Starting hourly rate is $19.58, with first-day training. Great benefits and weekends off. Five weeks of paid training. Bilingual English-Spanish is a plus.

Summary: As a Call Center Representative, you will support our client's customers as the first point of contact and resolve questions about their accounts. We will rely on you to actively listen to our client's customers, using your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction. In this role, you will help customers with their account issues via telephone, email, or website inquiries and provide exceptional service.

What You Will Be Doing

• Respond to all tolling or administration-related customer inquiries using information learned during training and resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure complete and accurate information is provided.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions or operations during heavy workloads or absences.

What You Get

• Full-time employment.
• Hourly rate of $19.58 starting on day one.
• Spanish/English bilingual incentive after training: $20.58 per hour.
• Weekends off.
• Work hours are full-time, Monday through Friday, from 9:45 AM to 6:15 PM.
• Paid training: Monday through Friday for three weeks, from 9:00 AM to 5:30 PM, and weeks four and five from 9:45 AM to 6:15 PM.
• Career growth opportunities.
• Full benefit options.
• Great work environment.

People Who Succeed in This Role Have

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• A strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer service experience.
• The ability to navigate multiple applications and research solutions with ease.
• A love for helping people and guiding them to the best solution for their issues.
• Excitement about innovative technology.
• The ability to provide calm conflict resolution and problem resolution for frustrated customers.
• The ability to work in a structured environment for the duration of a full-time schedule, handling high-volume calls from customers.
• The ability to commit to 100% attendance for three to five weeks of paid training.

Requirements

• Must be at least 18 years of age or older.
• Must have a high school diploma or equivalent.
• Must successfully pass a criminal background check.
• Must pass a customer service skills assessment.

Join a rapidly growing organization that can support your career goals. Apply today.

Pay transparency laws in some locations require disclosure of compensation or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $19.58 to $20.58.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex or gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military or veteran status, citizenship status, genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodations by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Apply Now.