Operations Coordinator in Santa Monica

About This Jobs

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About the Job

A thriving and expanding boutique luxury travel advisory company is looking for a dedicated, well-organized, and motivated individual. Meticulous attention to detail and a strong work ethic are vital for this position. Given the high volume of work, the ability to start contributing immediately is essential. If you are exploring a career change and possess excellent relationship-building skills, commercial insight, and a dedication to outstanding service, we would like to hear from you. Expertise in luxury travel can be taught, but professionalism, curiosity, and ambition are inherent qualities we seek.

Daily Responsibilities

• Leading and managing assigned client trips, including tasks such as quoting luxury hotels and airfare, followed by booking travel arrangements.
• Updating the database with client notes and travel details, and reviewing all client workflow.
• Creating and managing client itineraries using AXUS.
• Developing client-facing quotes for trips, including detailed breakdowns of various hotel options customized to each client's needs.
• Taking ownership of and nurturing client relationships.

The position will require four days per week on site at an office in Santa Monica, with the option to work remotely from home. The office is located along Montana Avenue.

Background

This role involves managing the intricacies of the backend booking process and does not include selling travel. While the Founder frequently travels to inspect properties and meet with suppliers, this position is for the person whom the Founder and Operations Director can rely on to be at the computer and on the phone, ensuring that existing trip workflows run smoothly alongside the team. Potential travel perks, such as heavily discounted hotel stays, become available after six months or more. Wagner Bespoke Travel is headquartered in Santa Monica, California. Clients are nationwide, and inquiries or issues may arise at any hour due to clients traveling globally. A rotating on-call schedule is in place for weekend emergencies.

Job Requirements

• Must reside in the Los Angeles area.
• On site four days per week in Santa Monica, California.
• Proficient in Excel and Google Suite.
• Strong attention to detail.
• Comfortable performing routine tasks.
• Process-driven.
• Self-motivated.
• Highly organized.
• Proactive in finding solutions on the spot, as most tasks are time-sensitive.
• Comfortable communicating by phone and email with foreign partners, including suppliers and hotel general managers abroad.
• Comfortable speaking with clients by phone.
• Thrives in a fast-paced environment.
• Able to communicate professionally with clients via both email and phone.

Wish List

• Understanding of ultra-high-net-worth luxury travel, destinations, hotel brands, and clientele.

Salary and Benefits

• Salary Range: $80,000 - $100,000 plus bonus.
• Please note that salary will vary based on factors including but not limited to experience, education, and previous performance.
• Benefits include 401k matching, a tech stipend, two luxury retreats per year, and more.