Ecommerce Customer Service Specialist in Redlands

About This Jobs

Customer Service & Sales Support Specialist

Location: Loma Linda / Redlands, CA
Company: Bakell LLC (JDI Distribution)
Job Type: Full-Time

About Us

Bakell LLC, a brand under JDI Distribution, is a rapidly expanding consumer packaged goods company recognized for its creative food and baking products. We operate in a dynamic, entrepreneurial environment and seek team members who excel in a fast-paced workplace.

About the Role

We are seeking a Customer Service & Sales Support Specialist to serve as a primary contact for our customers while assisting the internal sales team. This position combines customer service, problem resolution, and sales assistance.

Responsibilities

• Address customer inquiries through email, phone, and CRM systems
• Resolve customer issues and manage escalations with professionalism
• Assist the sales team with order coordination and account management
• Suggest additional products and cross-sell when suitable
• Oversee customer communication using Zoho CRM and Zoho Desk
• Support outbound outreach and lead generation efforts
• Research and compile lists of potential clients
• Develop strong customer relationships to enhance retention
• Collaborate with operations, warehouse, and accounting teams to address concerns
• Help with reporting and monitoring customer and sales activities

Qualifications

• Minimum of 2 years in customer service or sales support
• Excellent written and verbal communication abilities
• Capable of handling challenging customer interactions professionally
• Strong multitasking and organizational skills
• Familiarity with CRM systems (Zoho is a plus)
• Bachelor’s degree preferred

What Makes You a Great Fit

• Proactive and solution-focused
• Comfortable working across different departments
• Ability to balance customer service tasks with sales duties
• Strong sense of accountability and follow-through

Compensation & Benefits

• Starting wage: $20 per hour
• Weekly payroll
• Health, dental, vision, and life insurance (available after 90 days)
• 401(k) with company match (available after 90 days)
• Paid time off and sick leave

Why Join Us

• Expanding company with opportunities for growth
• Hands-on role that makes a real difference
• Collaborative and fast-paced team atmosphere

To Apply:
Please respond to this posting with your resume and a brief overview of your experience.