Female Customer Service Spa Manager Fluent in English and Chinese, Remote Based in Pasadena

About This Jobs

Bilingual Customer Service and Spa Manager (Part-Time, Remote)

Location: Remote (Pasadena/Arcadia region, CA)
Job Type: Part-Time (May transition to an on-site role)
Starting Compensation: Approximately $1,500 per month

Overview

We are looking for a highly organized, bilingual (English/Chinese) individual to remotely manage phone and text communications for massage spas in the Pasadena/Arcadia area. This part-time, remote position starts with a 1-2 week trial period and may evolve into an on-site managerial role. The job involves handling varying call volumes and demands exceptional attention to detail.

Base pay begins at $1,500 per month for managing 1-2 spas, with performance bonuses ranging from $400 to $1,200 monthly. Managing 4-5 spas could raise the base to $3,000-$3,500 per month plus bonuses.

Requirements

• Female applicant with a pleasant voice.
• Bilingual proficiency in English and Chinese (Mandarin or Cantonese). Fluent Chinese typing is essential.
• Exceptionally detail-oriented and highly organized, capable of precise schedule and client information management.
• Able to multitask while staying consistently available for incoming calls and messages.
• Previous experience in a spa, as a masseuse, or in spa management is a significant advantage.
• Must have access to a computer or laptop. Company will provide one or two cell phones.

Schedule

Core availability required from 8:00 AM to 4:00 PM, Monday through Friday, with some flexibility. May involve working one weekend day (Saturday or Sunday).

Key Duties

1. Manage daily remote spa operations, including appointment scheduling via phone or text.
2. Provide exceptional customer service by addressing inquiries and resolving issues.
3. Supervise and coordinate with on-site staff for future managerial responsibilities.
4. Use multilingual skills to communicate effectively with a diverse clientele.
5. Promote a positive work environment through effective communication.

How to Apply

Please submit your application for consideration. Be prepared to discuss your bilingual proficiency, organizational skills, and relevant experience during the initial contact.