Temporary Customer Service Role (Irwindale, CA)

About This Jobs

Customer Service Support Specialist

Job Type: Full-Time

Overview

Provide outstanding support to clients and the internal customer service team. This position involves addressing inquiries, managing accounts, and improving overall customer satisfaction.

Requirements

• A high school diploma or an equivalent credential.
• At least two years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong computer skills, especially with Microsoft Office (Excel).
• Experience with Customer Relationship Management (CRM) systems; familiarity with NetSuite is a plus.
• Background in the furniture industry is preferred.

Essential Responsibilities

• Assist the customer service team through phone and email channels.
• Respond to and resolve customer inquiries and complaints.
• Update and maintain the customer database.
• Prepare documents and generate reports.
• Manage customer accounts and record all interactions.
• Use product or service knowledge to answer or redirect inquiries.
• Perform other assigned tasks as needed.

Working Conditions

• Work in a standard office environment.
• Ability to work primarily in a seated position, with occasional walking and stair use.

How to Apply

Submit your application through the designated company portal or reach out to the hiring manager for additional guidance.